PAYMENTS & REFUNDS
We accept the following payment options:
- Visa, MasterCard, American Express, Discover
- Cali and York Gift Cards
A maximum of one credit card or pre-paid credit card may be used on one order. A maximum of 5 gift cards may be redeemed on one order.
For your security, your billing name and address must be entered exactly as they appear on your credit card statement. An order that does not match these criteria is subject to cancellation.
We will process your refund within 7-10 business days of receipt and inspection of merchandise at our return center. All refunds will be credited or paid out in the original form of payment, however, a merchandise credit will be given for all gift receipt returns. If your original purchase was made by check, a check will be mailed within 30 days of return. Please note that all shipping and handling fees are non-refundable and a $2.00 per item restocking fee will be deducted from your refund.
A credit will appear on your next statement, depending on the issuing bank and billing cycle.
*During peak seasons please allow up to 15 business days for your return to process.
If your order was purchased with a gift card, your refund will be issued to a new Cali and York gift card sent to the shipping address on your order via USPS.
If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any remaining credit owed will be applied to your original payment credit card.
We occasionally offer exclusive promotional codes to customers who sign up for an account or through a marketing promotion. These premium offers provide limited time discounts on Cali and York merchandise.
To apply a code that you have received, proceed to checkout. Once you’re on the payment page, enter the code exactly as it appears in the "Using a Promo Code” field. Codes are case sensitive. Click apply to activate that code. If your discount qualifies, it will be displayed in your payment summary. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.
CANCEL OR CHANGE YOUR ORDER
We are unable to make changes or cancel your order once it has been placed. However, you may return your product within 90 days of receipt.
Occasionally, orders are canceled by our system if a product is unavailable or if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.
PRICE ADJUSTMENT POLICY
At Cali and York, it is our policy to allow for a price adjust on a one-time basis if the price is decreased through a sale within 2 days of your original purchase of the sale item. We will confirm through our order system that the original purchase was made within that timeline. Once confirmed the price adjustment(s) will be made in the original form of payment. We have the right to refuse the adjustment if we cannot verify the original purchase date.
Pre-Order products are items that are not yet in stock, but available for advanced purchase on our site. Products are shipped directly to you once available. You will not be charged for your order until it has shipped and you will be notified via email with tracking information.